Before you place an order.

The seven-day trial does not convert into a paid plan or charge automatically. At expiry, the moving video becomes inactive until you choose to pay the displayed one-time price by bank transfer; access is restored after the transfer is approved. If you do not complete payment, there is no charge. For a paid unlock, the suggested policy is to refund duplicate or mistaken transfers, and to offer a refund if Stillmov cannot restore access after a reasonable attempt to fix a technical failure. Applicable withdrawal rights remain available.

Suggested policy: allow a full cancellation and refund while an order is awaiting production. Once a personalized print has entered production, offer a replacement or refund if it is damaged, misprinted, incorrect, or not delivered. Do not reject a request solely because an item is personalized until the statutory exception has been reviewed for this product.

Email stillmov.contact@gmail.com with your account email, order/reference number, and whether you are requesting cancellation, statutory withdrawal, or help with a defect. Support hours are 9:00–18:00 Morocco time, every day. Eligible statutory withdrawals must be refunded within the time required by law; Moroccan Law 31-08 generally provides a seven-day withdrawal period for distance contracts and requires refund within 15 days when that right applies, with exceptions that can apply to services begun with the consumer’s agreement and personalized goods. Read Law 31-08 on consumer protection.